Return & Refund Policy

1. Eligibility for Returns or Exchanges
We gladly accept returns or exchanges if your order meets one of the following conditions:

  • The item is defective or damaged upon arrival

  • You received the wrong product (wrong size, color, or model)

  • The shipment was lost or did not arrive within the committed timeframe (60 days)

2. Return Request Process
To request a return or refund:

  1. Contact us within 7 days of receiving your order

  2. Provide your order number, photos of the item, and a brief explanation

  3. Once approved, we will send you return instructions. Return shipping costs in approved cases will be covered by us

3. Refund Method
Once we receive and inspect the returned item, we will issue a refund within 3–5 business days to your original payment method or another method upon agreement

4. Non-Returnable Situations
We do not accept returns or refunds for:

  • Incorrect size or color ordered by customer without store error

  • Items damaged due to misuse, washing mistakes, or improper handling

  • Returned items without prior authorization

Rosaney is committed to your satisfaction. Please don’t hesitate to reach out if you experience any issues with your order.