1. Order Processing Time
All orders are processed within 5–7 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Estimated Delivery Times
-
Domestic (USA & UK): 12–14 business days (Standard Shipping)
-
International (Canada, Australia, and others): 12–14 business days
Please note: Delays may occur due to customs inspections, local carrier issues, or force majeure (e.g., natural disasters).
3. Shipping Fees
-
Flat rate shipping: $5.99 for orders under $89
-
Free shipping: Orders over $89 qualify for free shipping, regardless of location
4. Order Tracking
Once your order is shipped, a tracking number will be sent via email. You can track your package in real-time through the carrier’s website.
5. Customs & Duties (for international orders)
International shipments may be subject to import taxes, duties, and fees imposed by your country’s customs office. These charges are the buyer’s responsibility and are not included in the product or shipping price.
6. Delivery Guarantee
If your order does not arrive within 60 days from the order date, we offer a full refund. Please contact our customer support for assistance.